Value
Strategy
Provides a defined goal and lays the path to get there
What are our unique differentiators
What must we be able to do better than our competitors
Products
Services
Markets
Business Model
Talent
Experience and skills
Organization
Provides an environment that allows people to contribute their unique talents against a shared mission
Organisation Design
A set of frameworks, tools and methods
Analyzes misalignments
Generates and evaluates options
Helps make decisions
Creates better workplaces
Organizational Design has a what and a how
Star Model
Start model is the what.
Strategy
Provides a defined goal and lays the path to get there
What are our unique differentiators
What must we be able to do better than our competitors
Capabilities
Portfolio Management
Structure
How should we group work together?
What roles are needed to lead the work?
How should power be allocated among the roles?
Process
How will work flow between work groups
How will decisions be made?
Metrics/Rewards
Communicates what success will look like
How will be measure progress?
What incentives will guide behaviour and reinforce culture?
People
What skills, competencies and experience do our people need?
5 Milestones
Business Case and Discovery
Identify the problem
Determine the implications
Pinpoint the gaps
Strategic Grouping
Identify the basic structure
Integration
Design points of linkages across boundaries
Talent and Leadership
Staff pivotal roles
Transition
Learn and adjust
Note! Organization design fits in with Strategy and Design of ITIL